Here we hope to be able to answer most of your questions a give you a better understanding of the vast range of services we can offer. Please feel free to call us or email firstname.lastname@example.org as we always love to talk!
HOW DO I DECIDE WHICH GARMENTS ARE BEST FOR ME?
We work closely with our customers to provide the best garments available taking into consideration their required usage, budget and corporate identity. We have a strong and experienced sales team ready to discuss your requirements by telephone, live chat, email of in person – challenge us now!
DO YOU PROVIDE SAMPLES?
Samples are available on a sale or return basis.
HOW DO I ORGANISE MY BRANDING REQUIREMENTS?
You can order your garments online, add your logo and choose your branding method or alternatively upload your logo or email it to us with brief details of your requirements and we will provide you with our advice on best methods of reproduction and indicative costs.
HOW MUCH DOES BRANDING COST?
The cost of reproducing every logo is dependent on a number of factors and varies according to size, number of colours, number of items being branded etc. Generally we have to quote for branding on an individual basis but, as a guide, a small embroidery or print will cost around £2.50 per application and origination £25.00-£35.00.
DO YOU OFFER DISCOUNT FOR BULK ORDERS
We offer excellent discount for our regular customers or for one-off bulk orders. Contact us for a competitive quotation!
WHAT ARE YOUR MINIMUM ORDER REQUIREMENTS
We have no minimum order restrictions for unbranded garments. Ideally our minimum for embroidery is 12 items and for print/transfer work 20 items. However, we are an extremely flexible organisation and generally accommodate most requirements.
HOW CAN I BE SURE I WILL GET A GOOD REPRODUCTION OF MY LOGO IN THE CORRECT COLOURS?
We will always send a sample of your embroidery for approval before application to any garments. For other branding methods, printing/woven labels/transfers etc. we will provide a colour visual with full details of logo size and positioning on the garment for you to sign off.
CAN I ORDER ONLINE?
Yes! You order your garments, upload your logo or choose one of our standard fonts and choose your branding method all online! If you are one of our regular contract customers please take advantage of our customer web shops ...
HOW DO YOUR CUSTOMER SPECIFIC WEB SHOPS WORK?
A web shop is set up for our customer and can only be accessed using that customer’s secure password. Each shop features all products within the customer’s chosen rage, including their branding and at the agreed contract prices. Our web shops are extremely user-friendly but full instructions and support are provided. The shop can be tailored to each customer’s individual requirements and updated at any time. Payment may be made by credit card or customer account.
HOW DO I GET MY OWN WEB SHOP?
Contact us NOW!
HOW DO I USE MY WEB SHOP?
Click here for user instructions.
CAN MY WEARERS USE THE COMPANY WEB SHOP TO ORDER THEIR INDIVIDUAL UNIFORM ALLOCATION?
Yes. PCL have developed a unique system where individual wearers can login to their company’s web shop, enter their unique employee reference number and order only the garments within their allocation. Please contact us for further information.
WHO WILL PROCESS MY ORDER?
Whether you order via our web site, web shops or any other method, once you become a PCL customer you will be allocated a dedicated Account Manager. Upon receipt of your order, your Account Manager will make contact with you, providing their contact details and an order acknowledgement advising of estimated lead times. This person will be your dedicated contact for all orders ongoing.
DO YOU HAVE A SIZE GUIDE?
We have several size guides to cover all our brands and manufacturers. Each product page has an individual size guide relating to that product under the 'Size & Fit' drop down information box. The size guide for our suiting and business casualwear can also be viewed here. For guides on measuring yourself and your team please visit our Fitting Service and Advice page.
DO YOU CATER FOR ALL SHAPES AND SIZES?
Our size ranges and the cut and fit of our garments are developed with the corporate clothing user in mind. To that end we have an extremely wide range of sizes available from stock in choice of fittings. These are supported by our bespoke manufacturing service to cater for any unusual requirements.
DO YOU OFFER A DESIGN SERVICE?
Our exclusive design service is available for larger contracts.
DO YOU OFFER A MEASURING SERVICE?
Our team of measurers are available for larger contracts to visit with garment size sets and assist with choice of size for your wearers.
DO YOU PROVIDE INDIVIDUALLY MANPACKED GARMENTS?
We are able to individually pack garments by wearer for ease of distribution. Additional charges may apply.
HOW MUCH ARE YOUR DELIVERY CHARGES?
Our standard delivery charges for orders over £99.00 are free of charge. Smaller orders are subject to a £5.95 standard delivery charge. International deliveries are quoted on an individual basis.
HOW LONG WILL MY UNIFORM LAST?
This may vary depending on how many items of clothing are issued. With a reasonable allocation, would normally expect our uniforms to last for between 12 and 24 months. For garment cleaning and allocation guidelines on our suiting range please click here.
WHAT HAPPENS IF MY CHOSEN GARMENTS ARE OUT OF STOCK?
If a garment is out of stock for an unacceptable length of time we will always advise our customer and endeavour to find a suitable substitute at a similar price. Samples will be made available for consideration and sign off.
WHAT HAPPENS IF MY CHOSEN GARMENTS ARE DISCONTINUED?
All garments we put forward to our customers will be available for a minimum period of two years and generally much longer. In the event that an item is discontinued we will work with our customer to find a suitable similar alternative.
WHAT HAPPENS IF I HAVE A FAULTY GARMENT?
Any garment found to be faulty will be replaced immediately, even if branded. However, we do have to inspect the item before replacement is issued to ensure fault is genuine.
WHAT ARE YOU LEAD TIMES?
All stock garments are available within 2/3 days and we do offer an overnight service if required. We generally allow 2 weeks for branded garments however will always meet deadlines and have been known to turn around branded orders same day, so please let us know if you have an urgent requirement!
CAN I RETURN GARMENTS?
Branded garments are non-returnable unless faulty. Unbranded items may be returned – please review our returns policy for further information
DO YOU HAVE A QUALITY POLICY?
Yes – please click here!
ARE YOU ISO ACCREDITED?
Yes – please click here!
DO YOU HAVE AN ETHICAL SOURCING POLICY?
Yes – please click here!
WHAT ARE YOUR PAYMENT TERMS?
PCL can take all forms of payment including credit card and can also offer 30 day credit account to customers, subject to status
WHAT ARE THE TAX IMPLICATIONS OF A UNIFORM?
Any corporate clothing provided to a wearer for which he has not himself paid, may be seen by HMRC as a "benefit in kind" and the wearer may have to pay the appropriate tax. However, provided the garment has the company logo clearly displayed and it cannot be removed i.e. embroidered or woven label applied (tax tab) that is sufficient proof that the item belongs to the company.