Returns for refund or exchange will be accepted if goods are received within 28 days of supply.
All garments must be returned in their original condition, with all labels, tags and hangers, unworn and in their undamaged garment packaging, fit for resale.
Garments that have been personalised, branded, decorated or altered in any way are non-returnable, unless faulty.
Please securely repackage items for return and use a signed for delivery service. See below information on CollectPlus as an available option for our customers.
PCL reserve the right to charge a handling fee for an unnecessary high level of returns from any customer.
HOW TO RETURN IF YOU HAVE ORDERED VIA THE WEB SITE OR HAVE A PCL CONTRACT WEBSHOP/ONLINE ACCOUNT:
For the fastest method, please login to your online Uniforms and Workwear account and go to view your Order History. Click on the WEB Order that your return relates to and tick the garments you are returning. Once selected, click on the Return Items button. Follow the onscreen instructions and you will be emailed a returns note to enclose with your parcel.
Please email our Returns Department at email@example.com who will email you a returns request form. Fill in this form with full details of items which you would like to be returned and email it back to them. They will then provide a returns note and authorisation number to enclose with the goods. Parcels will not be accepted if these are not clearly evident.
GOODS SENT IN ERROR OR FAULTY:
If goods have been sent incorrectly please call our Customer Service Department on 01296 663220 or email firstname.lastname@example.org within 48 hours of receipt. Faulty goods must be returned within 7 working days with the fault clearly indicated and without defacing the garment.
CONTRACT CUSTOMER SAMPLES:
Samples are available on a loan, sale or return basis, subject to prior arrangement with one of our sales or customer service team and in line with the conditions above. Return within 28 days, unless agreed otherwise, accompanied with a PCL returns note, and using a secure signed for delivery service.
Use CollectPlus to return your parcel for £4.99 inc VAT (max weight 10kg). Simply click on the CollectPlus logo below and follow the onscreen instructions. Print the label provided, attach it securely to your parcel and then take it to your local CollectPlus store. Please note, transit can take between 3-5 days - tracking available online.This service is managed by CollectPlus, for any queiries regarding your return please contact them directly.