Returns Policy

If you are not completely satisfied with your purchase goods may be returned for refund or exchange within 21 days of date of invoice. 

All garments must be returned in their original condition, new and unwashed, not modified in any way and with all accessories e.g. belts, in their original packaging with all garment labels and tags atatched.

Garments that have been personalised, branded, decorated or altered in any way are non-returnable, unless faulty.

Please securely repackage items for return and use a signed for delivery service in case you are required to provide proof of delivery..

DELIVERY ADDRESS:

PCL CORPORATEWEAR LTD

RETURNS DEPARTMENT

UNIT 1 WILLIAMS COURT

PITSTONE GREEN BUSINESS PARK

LEIGHTON BUZZARD

BEDFORDSHIRE LU7 9GJ

PCL reserve the right to charge a handling fee for an unnecessary high level of returns from any customer.

HOW TO RETURN IF YOU HAVE  ORDERED VIA THE WEB SITE OR HAVE A PCL CONTRACT WEBSHOP/ONLINE ACCOUNT:

For the fastest method, please login to your online account and view your Order History. Click on the WEB Order that your return relates to and tick the garments you are returning. Once selected, click on the Return Items button. Follow the onscreen instructions and you will be emailed a returns note to enclose with your parcel.

ALTERNATIVELY:

Please email our Returns Department at returns@pclcorporatewear.com who will email you a returns request form. Fill in this form with full details of items which you would like to be returned and email it back to them. They will then provide a returns note and authorisation number to enclose with the goods. Parcels will not be accepted without a PCL Returns Note.

GOODS SENT IN ERROR OR FAULTY:

If goods have been sent incorrectly please call our Customer Service Department on 01296 663220 or email cs@pclcorporatewear.com within 48 hours of receipt. Faulty goods must be returned within 7 working days with the fault clearly indicated and without defacing the garment.

CONTRACT CUSTOMER SAMPLES:

Samples are available on a sale or return basis, subject to prior arrangement with one of our sales or customer service team and in line with the conditions above. Return within 21 days, unless agreed otherwise, accompanied with a PCL Returns Note, and using a secure signed for delivery service.