Returns will only be accepted if goods are received within 14 days after supply. A 15% restocking charge will apply unless prior agreement has been made with PCL.
All garments must be returned in their original condition (with tags and hangers), unworn and in their undamaged garment packaging – failure to do so will result in the goods being refused. Under no circumstances whatsoever will we accept the return of any items that are soiled, torn or damaged due to incorrect washing or ironing.
We do not accept the return of any item that has been personalised, branded, decorated or altered in any way, unless there is a fault with that item.
Delivery charges are not refunded if an item is returned. When returning item/s the return carriage is the responsibility of the customer and we recommend using a signed for service. See below information on CollectPlus as an available option for our customers.
HOW TO RETURN IF YOU HAVE AN ONLINE U&W ACCOUNT:
For the fastest method, please login to your online Uniforms and Workwear account and go to view your Order History. Click on the WEB Order that your return relates to and tick the garments you are returning. Once selected, click on the Return Items button. Follow the onscreen instructions and you will be emailed a returns note to enclose with your parcel.
Please email our Returns Department at firstname.lastname@example.org who will email you a returns request form. Fill in this form with full details of items which you would like to be returned and email it back to them. They will then provide a returns note and authorisation number to enclose with the goods. Parcels will not be accepted if these are not clearly evident.
GOODS SENT IN ERROR OR FAULTY:
If goods have been sent incorrectly please call our Customer Service Department on 01296 663220 within 48 hours. Faulty goods must be returned within 7 working days with the fault clearly indicated and without defacing the garment.
CONTRACT CUSTOMER SAMPLES:
Samples are available on a sale or return basis, subject to prior arrangement with one of our sales or customer service team and in line with the conditions above. Return within 14 days, accompanied with a PCL returns note, and using a secure signed for delivery service or items will become non-returnable and charges raised.
Use CollectPlus to return your parcel for £4.99 inc VAT (max weight 10kg). Simply click on the CollectPlus logo below and follow the onscreen instructions. Print the label provided, attach it securely to your parcel and then take it to your local CollectPlus store. Please note, transit can take between 3-5 days - tracking available online.This service is managed by CollectPlus, for any queiries regarding your return please contact them directly.