Returns will only be accepted by prior arrangement and accompanied by a returns note and authorisation number. You should contact the Customer Service Team with full details of items which you would like to be return and they will provide the returns note and number. Parcels will be refused and returned to sender if these are not clearly evident.
If goods have been sent incorrectly please call our Customer Service Department on 01296 663220 within 48 hours to arrange a collection and re-shipment. Faulty goods must be returned within seven working days with the fault clearly indicated and without defacing the garment.
Please note that, with the exception of faulty goods and mis-ships, PCL will use their discretion whether or not to accept goods for return. In any event no goods will be accepted for return later than 14 days after supply. Please note that additional charges may be made if the level of returns exceeds more than 5% of spend in a calendar year.
All garments must be returned in their original condition, undamaged garment packaging – failure to do so will result in the goods being refused. Under no circumstances whatsoever will we accept the return of any items that are soiled, torn or damaged due to incorrect washing or ironing, these will be returned to you immediately.
We do not accept the return of any item that has been personalised, branded, decorated or altered in any way, unless there is a fault with that item in which case we will replace the item free of charge.
Delivery charges are not refunded if an item is returned. When returning item/s the return carriage is the responsibility of the customer and we recommend using a signed for service.
Samples are available on a sale or return basis, subject to prior arrangement with one of our sales or customer service team and in line with the conditions above. Return within 14 days using a secure signed for delivery service or items will become non-returnable and charges raised.
All branded items are non-returnable.