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Heathrow Airport Uniform Cast Study


Everyone knows Heathrow airport and what they stand for. In the 2013 edition of Superbrands, they were the UK’s eighth most recognised consumer brand and PCL have been providing uniforms for the workforce since 2010. This includes Ambassadors, for whom we manufacture purple bespoke suits and the PRM (people with reduced mobility) Team.


We were approached to develop stylish new suiting designs and patterns for the male and female customer facing Ambassadors at the airport, to include maternity and religious options. Following a number of meetings the final choice and style of garment and fabric was made and pre-production samples were manufactured for wearer trials. After this a few minor tweaks to the designs were made and we commenced production in our UK factory ready for a full roll-out to all terminals.


PCL were also approached to provide the workwear for the PRM team. The range comprised a wide range of garments including both stock and bespoke workwear, accessories and PPE.


PCL provide Heathrow with a fully managed uniform service and their range is securely stored in our purpose-built warehouse. Ongoing orders are received via our online portal which is set up for individual wearers to be able to login and order only their agreed items and allocation. These orders are then collated in our warehouse and items delivered, individually manpacked by wearer using our dedicated courier. A monthly management report is produced providing full information relating to orders received and supplied.